Order Confirmation:
Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping.

If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e- mail.  If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.

Freight Receiving Procedure & Freight Damage Policy and Reporting Procedure

Your signature on a delivering carrier’s freight receipt constitutes acceptance of the merchandise “as is” and in good order. If you do not inspect before signing you are, for all practical purposes, waiving “cbhomegyms’s” right to collect on a damage claim even if the damage is “concealed”.

*Remember, once you sign, the merchandise and the responsibility is yours!!

Check immediately for possible damage during shipment. The National Claims Council Regulations specify that you must:

1. Inspect, examine and inventory your delivery, as it is unloaded.
2. Any and all shortages and damages MUST be written on the Bill Of Lading or Freight Bill. Should you determine that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition, on the receiver, BOL, or Freight Bill before you sign it! Then call (877) 732-5590 or email Support@cbhomegyms.com and report the problem.
3. You should open cartons and containers. If there is the slightest doubt that the merchandise is damaged (concealed or not) it must be noted on the Bill Of Lading or Freight Bill or the liability to prove the damage was done by the delivering carrier.
4. Discovered Damage – if the box, crate, or merchandise is visibly damaged, refuse the delivery and request a Return Authorization number so the merchandise can be shipped back to its origin at no charge.
5. Concealed Damage – In the event of concealed damage, you MUST immediately document and photograph (if possible) the packaging and the damage. You must keep the packaging. Do not remove the item. Call (877) 732-5590 or email Support@cbhomegyms.com and report the damage.
6. They will begin a concealed damage claim and ask for an inspection. The inspector will determine if the damage was possibly caused by the carrier. Remember you signed the document saying everything was OK. A report must be filed with the carrier within 15 days after delivery and a claim filed with the carrier. The sooner concealed damage is discovered and reported, the better.

Further measures that may help in the claim process include the following:

1. Taking digital photos of the damage. If possible, photographs of the Home gyms still on the truck will limit the buyer’s liability.
2. Call (877) 732-5590 to report the damage and request they start a claim. Preferably, the call should be made before the driver leaves the site.
3. Request an inspector.
4. Keep a copy of the Bill of Lading or Freight Bill noting the damage and the driver’s signature

Many things can happen between the manufacturer and your loading dock. Therefore, we are asking you to do a very small amount of work to protect both of us. The Bill of Lading or Freight Bill is our only documentation of the condition of a load when it arrives at your site. Without this proof, we cannot hold others accountable for items damaged or missing.

Shipping Based on Manufacturer

Shipping from York Barbell:

Purchases shipping ground will be delivered to the customer’s front door unless otherwise specified. PO boxes will not be able to receive shipments.

Purchases shipping freight will require an appointment set up by the York Barbell’s carrier 24 hours prior to delivery and will include lift gate services to drop ship items to your curb side.

Shipping from Sunny Health & Fitness:

FREE ECONOMY SHIPPING PROMOTION

Select items qualify for free economy shipping*.

Economy Shipping take on average 2-7 business days for expected day of delivery, and is shipped via carrier of our choice.

*Offer valid on economy shipping only and subject to change without notice. Freight and expedited shipping is excluded unless otherwise stated on the product page. Offer on economy shipping within the 48 contiguous United States only. Shipments to Alaska , Puerto Rico, or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. Orders can be expedited at customer's expense. No adjustments can be made after purchases.

 

SHIPPING FAQ's 

What are the shipping times?

Once an order is placed, there is a processing time of 2-3 business days. Orders placed over the weekend will start processing the next business day. Once your order is done processing, it will then be shipped and take an additional 2-7 business days for Economy Shipping depending on which state you live in.

What are your hours of operations?

Shipping hours of operation are Monday through Friday from 9am to 5pm Pacific Time. Our warehouse is closed during holidays and weekends. Orders placed over the weekend or holidays will be processed the next business day.

Where can I check the shipment status of my order?

You can visit your account page: click here: My Account (https://sunnyhealthfitness.com/account). You will also receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.

Do you deliver to upper floors?

Your equipment purchase is delivered as curbside delivery only and cannot be delivered to upper floor residences.

I have other questions regarding my order.

We're here to help! If you have questions regarding your order and shipment status, email us: support@sunnyhealthfitness.com​. Please include your order number along with your question. An agent will get back to you as soon as they can.

 

REGULAR HOURS OF OPERATION AND LEAD TIMES

Shipping hours of operation are Monday through Friday from 9am to 5pm Pacific Time (PST). Our warehouse is closed during holidays and weekends.

Once an order is submitted and received in to us, processing time here is 2-3 business days. Orders placed over the weekend will be processed the next business day. Once your order is done processing, it will then be shipped and take an additional 2-7 business days depending on what state you live in and the delivery service you chose.

*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 2-3 business days.

Some items may need additional processing time (+2-3 more days) before shipping it out, and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.

 

HOLIDAY SHIPPING LEAD TIMES

Due to high volume and possible unforeseen weather conditions during the holiday season (December – January), carriers may be impacted and shipping delay may occur. Please order early to receive your purchase by your desired delivery date. Please also note our holiday closures, and that processing times noted above are still in effect during the holiday season.

*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 2-3 business days.

Some items may need additional processing time (+2-3 more days) before shipping it out and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.

 

MULTIPLE PACKAGES

Your order may ship in multiple packages depending on the quantity or size of the items.

 

CARRIERS USED

Sunny Health & Fitness uses FedEx, UPS, and USPS for delivery of packages.

We are not offering white glove delivery (such as inside delivery, room of choice, and dunnage removal) at this time and your equipment purchases will be delivered to your home as curbside delivery only.

 

REROUTING PACKAGES

If your package has been shipped but needs an address correction, a rerouting fee of $19.00 will incur. This fee does not guarantee the shipment to arrive to the newly provided address*. If the shipment is unable to be delivered to the new destination, the rerouting fee can be refunded to the customer as requested in writing via email. Email us: support@sunnyhealthfitness.com.

*Rerouting is not applicable for returning your shipment to Sunny Health & Fitness. If a shipment is returning to Sunny Health & Fitness, it is considered a return and all applicable fees will apply. For Refund & Return Policy, click here: Refund & Return Policy (https://sunnyhealthfitness.com/pages/return-policy).

 

FREIGHT DELIVERY/ LTL

Depending on the size of your order, your item(s) may ship via a freight company. Please note that there is a freight shipping charge associated with this service. Freight deliveries require a delivery time be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise. Freight deliveries are curbside delivery only, and white glove service is NOT available.

If your order contains more than one item and one of the items must be shipped via freight, then the remaining items may be palletized and shipped together. If your order contains more than one item and one of the items must be shipped via regular FedEx services, these shipments will be separate and will arrive at different times.

 

ALASKA/HAWAII, PO BOXES, APO/FPO, AND INTERNATIONAL

We currently only ship within the 48 contiguous United States. We do not ship to Puerto Rico, Alaska, Hawaii, APO/FPO, US Territories, Canada or other countries at this time.

We also do not ship to PO Boxes.

Sunray Sauna: